Warranty & Support Services | DiGiCOR

Why Choose DiGiCOR

Warranty Support Designed Around Your Requirements

Our flexible warranty services help protect your DiGiCOR products while providing clear support options for addressing hardware issues.

Comprehensive Protection

Our warranty services provide coverage and support for DiGiCOR products, helping ensure that issues are addressed efficiently and your investment remains protected.

Fast Response and Resolution

From Return to Base support through to Priority Service, Next Business Day assistance and 24x7 coverage, our options are designed to reduce downtime and restore operations quickly.

Flexible Warranty Options

Businesses can select from multiple service levels and extend warranty coverage from three years to five years to suit their operational requirements and budget.

Service Levels

Choose the Right Warranty Service

Explore the available service options and select the level of support that best aligns with your systems and operational needs.

01 Standard coverage

Manufacturer Warranty & Return to Base

The manufacturer warranty covers defects in materials and workmanship for one year from the date of delivery. If a product or component requires repair or replacement during this period, it can be returned to a designated DiGiCOR location at the customer's cost.

DiGiCOR covers return shipping and will repair or replace the affected item as required. Return to Base coverage may also be extended, subject to approval.

02 Advanced replacement

Priority Service

Priority Service is designed to reduce downtime by shipping a replacement part before the faulty component is returned. Customers have seven business days to return the defective part.

If the defective part is not returned within the required timeframe, charges for the replacement may apply.

03 Onsite support

Next Business Day

For critical issues, the Next Business Day service provides a response to support requests within one business day. A technician can be dispatched to perform onsite repairs or replacements.

This service is designed to help restore operations quickly and minimise disruption to your business.

04 Around-the-clock support

24x7 Support

Our 24x7 support service provides assistance around the clock, including public holidays. A service technician will be available to respond within four hours of a support request.

This service is available under specific conditions and is subject to DiGiCOR approval.

Coverage Information

Understand Your Warranty Coverage

Review the available upgrade options, coverage conditions and service availability before selecting your warranty plan.

Upgrade Your Warranty

Warranty coverage can be extended from three years to five years by paying an additional fee before the existing Service Level Agreement expires.

Coverage Conditions

Warranty coverage does not extend to damage or faults caused by misuse, abuse, negligence, unauthorised modifications, natural disasters or normal wear and tear. Software, licences and third-party applications are also excluded.

Service Availability

Warranty services are available throughout Australia and New Zealand. Support availability in non-metro locations may depend on site access and service partner availability.

Warranty Process

A Clear Process from Contact to Resolution

Our team will guide you through the warranty process, confirm the applicable service level and recommend the appropriate next step.

Contact Us

Get in touch with our team and describe the issue you are experiencing. A dedicated RMA officer will guide you through the warranty process.

Assessment & Confirmation

You will receive access to the DiGiCOR customer portal to submit a support ticket. Once the applicable SLA has been confirmed, our team will recommend a suitable resolution.

Resolution & Delivery

Once the claim has been approved, the faulty component or system may be returned to DiGiCOR for repair, or an engineer may be dispatched onsite where appropriate.

Warranty Assistance

Need Support with Your DiGiCOR System?

Contact our team to discuss your warranty situation, confirm the applicable service level and determine the next step for your system or component.

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Why Choose DiGiCOR Warranty Services?

Peace of mind: DiGiCOR Warranty Services provide comprehensive coverage and support for your DiGiCOR products. You can rest assured that your investments are protected, and any issues will be promptly addressed.
Quick resolution: With a range of service options, including Return to Base (RTB), Priority Service (Advanced Replacement), Next Business Day (NBD), and 24x7 support, DiGiCOR Warranty Services ensure timely resolution of any product defects or malfunctions.
Flexibility: The SLA oﬀers various upgrade options, allowing you to extend your warranty coverage from 3 years to 5 years. You can tailor the warranty plan to meet your speciﬁc needs and budget.

Warranty Service Options

Manufacturer Warranty and Return to Base (RTB)

The Manufacturer warranty covers any defects in materials and workmanship for a period of one year from the date of delivery. If any issues arise during this period and your product or part requires repair or replacement, you can return it to our designated location at your own cost. We will cover the return shipping costs and take care of the repair or replacement, ensuring your product is back in working condition. We can also extend the Return to Base warranty service subject to approval.

Priority Service (Advanced Replacement)

With Priority Service, we ship a replacement part to you before receiving the defective part. You have 7 business days to return the defective part to us, and if you fail to do so, you will be charged for the replacement. This service ensures minimal downtime for your operations.

Next Business Day (NBD)

For critical issues, our NBD service will promptly respond to the ticket request within one business day. The Service will proactively dispatch a technician to your site. They will perform onsite repair or replacement, ensuring quick resolution and minimising disruption to your business.

24x7

Our 24x7 service provides round-the-clock support, including public holidays. A service technician will be on call and respond to you within 4 hours of request, ensuring prompt resolution and peace of mind. 24x7 service is available only under certain conditions and is subject to DiGiCOR approval.

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Get the Best Warranty Coverage

DiGiCOR Warranty Services oﬀer the best warranty coverage for your DiGiCOR products. With our comprehensive service levels and fast response times, you can be conﬁdent that any issues will be addressed promptly and eﬃciently.

Upgrade Options: We understand that your needs may change over time, which is why we oﬀer upgrade options. You can extend your warranty plan from 3 years to 5 years by paying an additional fee before the expiry date of your SLA. This ensures extended protection and peace of mind for your investments.
Coverage Limitations: While our warranty services provide extensive coverage, it's important to note that certain conditions apply. Damage or defects caused by misuse, abuse, negligence, natural disasters, unauthorised modiﬁcations, and normal wear and tear may not be covered. Software, licenses, and third-party apps are also not included in the warranty coverage.
Service Availability: Our warranty services are available within Australia and New Zealand. For non-metro areas, availability may be subject to service partner availability and site access. We will make every eﬀort to provide the best service possible in these areas and keep you informed of any expected delays or diﬃculties.

Learn more about DiGiCOR warranty for your data centre and workloads

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Our Warranty Process

01 Contact

Get in contact with us about your warranty situation and the issue at hand. Our dedicated RMA officer will guide you through the process of resolving your warranty claim.

02 Confirmation

Upon contact, clients will receive access to the DiGiCOR customer portal via email, enabling them to submit a support ticket. We will confirm the Service Level Agreement (SLA) associated with the support ticket and propose a solution once confirmed. This solution may involve a replacement component, diagnosis, or on-site service.

03 Delivery

Upon approval of the warranty claim, we will request the faulty part or system to be delivered to our head office for repair (RTB), or dispatch an expert engineer to address the issue on-site.

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